WELCOME

Thank you for visiting the www.quester.com website (the “Website”) and reviewing this privacy policy (the “Privacy Policy”). This Website is controlled and maintained by Quester®, having an address at 6500 University Avenue, Suite 101, Des Moines, Iowa 50324. This Privacy Policy describes the information collected from visitors/users/customers of the Website and how this information is used. The information presented below is for informational purposes only and is not meant to be either an express or an implied contract. This Privacy Policy may change at any time, without prior notice to any visitor/user/customer. Please check this Privacy Policy periodically for changes. This Privacy Policy applies only to information that you provide to Quester® online while visiting the Website or via Quester® hosted surveys, and does not apply to any information that Quester® has received, obtained or may obtain offline or through other traditional means.


YOU ARE HEREBY ADVISED THAT YOUR CONTINUED USE OF QUESTER®’S WEBSITE AND/OR SERVICES OR PRODUCTS CONSTITUTES YOUR ACCEPTANCE TO THIS PRIVACY POLICY, AND THE CURRENT AND PRIOR VERSIONS, AND ANY AMENDMENTS THERETO.

Your privacy is important to us! Quester® values its visitors/users/customers and is committed to protecting their privacy. Quester® shares your information only as described in this Privacy Policy. Quester® has provided this Privacy Policy to assist you in understanding the information that we collect, how we use it, and the ways we maintain it, including the security of your personal information.

GENERAL INFORMATION COLLECTED

In order to enhance the content contained on this Website, Quester® may gather and store certain information about your visit. “General Information” is information about you or your activities through which you cannot be identified. This information may include some or all of the following items:

  • The Internet Protocol (“IP”) address of your Internet Service Provider (“ISP”) and/or your computer, if it has its own static IP address. The domain name may also be collected.
  • The date, time, length of stay, and specific Quester® web pages, images, documents or forms accessed at this Website.
  • Whether a visitor/user/customer is viewing the Website for the first time, or is a return visitor/user/customer.
  • The Uniform Resource Locator (“URL”) of the website that referred the visitor/user/customer to the Website, and/or the search engine that referred a visitor/user/customer and any search strings or phrases entered into the search engine to find this Website.
  • Demographic information concerning the country of origin of the visitor/user/customer and language(s) used.
  • The type and version of the Internet browser used to visit this Website, the operating system on the visitor/user/customer’s computer, and information regarding client errors viewing this Website.

Quester® collects this General Information and may use it to generate aggregate statistics about visitors to the Website. In situations where it is possible to do so, General Information may be linked to Personal Information.

PERSONAL INFORMATION COLLECTED

“Personal Information” is information through which you can be identified. Providing your personal information to Quester® is each visitor/user/customer’s choice. Personal Information that Quester® may collect from you may include, but not be limited to your name and e-mail address(es) and any other information that you voluntarily provide. Personal Information volunteered by a visitor/user/customer is used by Quester® to ensure appropriate legal use of Quester®’s services, provide notification to its visitors/users/customers about updates to Quester®’s Website and services, and to help provide technical and support for Quester®’s services to its visitors/users/customers.

Your Personal Information may be collected from our Website, through the following methods: e-mail and/or through online forms you complete, requests for newsletters, surveys, and through your activities with Quester®. Personal Information that Quester® collects depends on the nature of your activities, including, but not limited to, whether you join our interest/mailing list, and/or fill out your information in our Contact Us web page. For example, Personal Information submitted by you on the “Contact Us” web page is used by Quester® to enhance this Website or to reply to questions/comments made by the visitor/user/customer.

Quester® may also use your Personal Information, or a portion thereof, to send you marketing materials, and/or Quester® newsletters, unless you notify Quester® that you do not wish to receive such materials.

Quester® may also disclose your Personal Information if: (1) your information is subject to disclosure in response to judicial or governmental subpoenas, warrants, or orders served on Quester®; (2) your information is subject to disclosure to protect Quester®’s rights or property, to enforce the provisions of this Privacy Policy and/or Quester®’s Terms of Use, and/or to prevent harm to yourself or other; and (3) your information is subject to disclosure or transfer if Quester® or its business is sold or offered for sale to another entity or individual(s), a petition for relief is filed under U.S. Bankruptcy laws for or against Quester®, or if Quester® becomes subject to an order of appointment of a trustee or receiver. Quester® reserves the right to release and/or use all information contained within its databases, access logs or other records concerning you if you violate this Privacy Policy, our Terms of Use or other rules, policies, notices, agreements or guidelines, or intentionally or unintentionally partake (or are reasonably suspected of partaking) in any illegal activity, including, but not limited to, hacking, even without a subpoena, warrant or other court order, and to release such information in response to court and governmental orders, civil subpoenas, discovery requests and as otherwise required by law, and/or to initiate our own legal proceedings. Quester® cooperates with law enforcement agencies in identifying those who may be using the Website (or any part thereof) for illegal activities. Quester® also reserves the right to report any suspected illegal activity to law enforcement individuals or entities for investigation or prosecution.

Quester® may purchase a business or sell one or more of its businesses and your Personal Information may be transferred as a part of the purchase or sale. In the event that Quester® purchases a business, the Personal Information received with that business would be treated in accordance with this Privacy Policy, if it is practicable and permissible to do so. In the event that Quester® sells a business, Quester® will attempt to include provisions in the selling contract requiring the purchaser to treat your Personal Information in the same manner required by this Privacy Policy. Thus, any of your opt out requests will not affect Quester®’s right to transfer your information to a purchaser in these circumstances. Quester® reserves the right to transfer your Personal Information to a third party in the event of a transfer of all or substantially all of Quester®’s assets to a third party, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Unless legally required to do so, Quester® will not sell, rent or otherwise disclose your Personal information to any outside company or organization, except as described herein. This Privacy Policy excludes data that may be stored or transmitted to or from the Internet Company hosting this Website.

COOKIES

The use of “Cookies” is a standard practice among websites. A Cookie is a small text file that is placed on your computer to uniquely distinguish your visit to a website. Cookies are most often used to track specific information regarding your activity on a particular website.

When you visit our Website, we place a Cookie in a directory of your computer’s hard drive. The information that Cookies collect includes the date and time of your visit and your registration information. Cookies offer you many conveniences for our Website. For example, they allow Quester® to recognize certain information, such as your browser type, so we know if you can view certain plug-ins like Macromedia Flash files. They also allow us to streamline your visit to the Website based on your previous visits. Cookies may be either permanent or temporary. Quester® uses permanent cookies. This means that the Cookie stays on your hard drive until you delete it. You can delete our Cookie at any time by following the instructions contained in your browser’s help file, or by contacting the Quester® providing your browser’s technical support. Quester® does not use cookies to store information such as credit card numbers, telephone numbers, or any other sensitive Personal Information. You may configure your browser to accept or deny Cookies from this Website. However, disabling or denying Cookies from this Website may render parts of it inaccessible or may cause certain web pages not to properly load. For more information on Cookies or to further understand their use and benefits, please see the U.S. Department of Energy’s Computer Incident Advisory Capability (CIAC).

MAINTENANCE OF PERSONAL INFORMATION

You can access your Personal Information contained in Quester®’s database by contacting us at info@quester.com. If you believe that any of your information is incorrect or needs updating, please let us know either at the e-mail address listed in this section, or by U.S. Postal Mail to our address listed below (Attn: Marketing). Quester® will use reasonable efforts to correct your information and our records upon verification of the requested change. If you no longer wish to receive e-mail or postal notifications about Quester®’s Website, services, or special promotions, please let us know by sending an e-mail to info@quester.com or by sending us a letter via U.S. Postal Mail at our address listed below (Attn: Marketing) and specifying in the text of your e-mail or letter which notifications you no longer wish to receive. In addition, within the text of your e-mail or letter, you should provide your exact name, email address and/or address, so that we can do our best to ensure that you stop receiving the notifications that you no longer wish to receive. After such a request is received, Quester® will use reasonable efforts to refrain from including you when sending such notifications to Quester®’s visitors/users/customers by noting your opt out election in our database.

CHILDREN

Quester® does not knowingly solicit or collect information from children (defined as minors younger than thirteen (13) years of age). If you are the parent or guardian of a child under the age of eighteen (18) or the legal age of contract majority, and have authorized your child to use your computer, we urge you to instruct your child never to give out his or her real name, address, phone number, e-mail address or other personally identifying information while on this Website. There are no computer applications on this Website which allow for the determination of the age of a visitor/user/customer. All information volunteered to Quester® will be treated the same as information given by an adult. Quester® recommends that the Internet browsing behavior of any child should be carefully supervised by a responsible adult at all times.

LINKS TO OTHER WEBSITES

This Website contains several links to other websites. Neither Quester®, nor any of its officers, directors, partners, affiliates, subsidiaries, employees, agents, representatives, vendors or suppliers of Quester® is responsible for the content, privacy policies, products, services, reliability, viewpoint, or accuracy of information on any such websites. We do not control and shall not be responsible for the collection of personal information by third party websites, including websites owned or controlled by our preferred Financial Partners, participating marketing research firms or focus group facilities, vendors and/or websites not controlled or authorized by Quester®. Third party websites that are accessed through links on our Website have separate privacy policies. We have no responsibility or liability for the policies implemented by third parties on their websites. You should contact those third parties directly to ask questions about their privacy policies. If you enter or choose to leave our Website via links to other non-Quester® websites, your visits to those websites are not covered by this Privacy Policy. We recommend that you contact such parties directly for more information about their specific privacy policies.

SECURITY

The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information from unauthorized access and improper use. Quester® makes access to your Personal Information subject to certain security measures, including technological controls such as “firewalls,” in accordance with industry standards. When the use of a Quester® web page involves the transmission of Personal Information or confidential information of Quester®, Quester® uses Secure Socket Layer (“SSL”) technology to establish a secure connection between your computer and Quester®. SSL allows the transmission of encrypted information from your computer to Quester® and back again, and is currently the industry standard for Internet platform security. From time to time, we review our security procedures in order to consider appropriate new technology and methods.

Please be aware though that no data transmission over the Internet can be guaranteed to be 100% secure, so while Quester® strives to protect your Personal Information, Quester® cannot ensure or warrant the security of any information that you voluntarily give to Quester®.

Quester® reserves the right to monitor all network traffic to this Website to identify and/or block unauthorized attempts or intrusions to upload or change information or cause damage to this Website in any manner. Anyone using this Website expressly consents to such monitoring.

YOUR CALIFORNIA PRIVACY RIGHTS

FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Information with third parties. If you reside in California and have provided your Personal Information to Quester®, you may request information about our disclosures of certain categories of Personal Information to third parties for direct marketing purposes. Such requests must be submitted to us at one of the following addresses: info@quester.com or

Quester
6500 University Avenue
Suite 101
Des Moines, Iowa 50324

Within thirty (30) days of receiving such a request, we will provide a list of the categories of Personal Information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this section.

HOW TO CONTACT US

If you have any questions or concerns about this Privacy Policy, you may contact us through any of the following means, however, please be sure to specify the reason for your communication.

Quester
6500 University Avenue, Suite 101
Des Moines, Iowa 50324
Tel: 1-877-232-1005
Fax: 877-232-1005
Email: info@quester.com

Last modified August 23, 2016